Refund policy

RETURN & REFUND POLICY

Last Updated: August 21, 2026

Thank you for shopping with GenetikaSkin. We want you to feel confident when purchasing our skincare products. This Return & Refund Policy explains when and how you may request a return, replacement, or refund.

GenetikaSkin is operated by Arcadia Labs, LLC, a Wyoming limited liability company.

1. 99-Day Satisfaction Guarantee

Eligible GenetikaSkin purchases are covered by our 99-Day Satisfaction Guarantee.

If you are not satisfied with an eligible product, you may contact us within 99 days from the date your order was delivered to request a refund.

To qualify:

  • The product must have been purchased directly from the official GenetikaSkin website.

  • The request must be submitted within 99 days of confirmed delivery.

  • You must provide your order number and the email address used to place the order.

  • We may request photographs of the product, packaging, shipping label, or the issue experienced.

  • The product must not have been excessively used, intentionally damaged, altered, or emptied.

  • The guarantee is limited to one refund per product type, per customer or household.

  • Multiple units of the same opened product are not eligible for a refund. Unless the products are defective, only one opened unit of each product type may qualify under the Satisfaction Guarantee. Additional units must remain unopened, unused, and sealed.

The 99-Day Satisfaction Guarantee is intended to allow customers to evaluate our products in good faith. We reserve the right to deny requests that show evidence of fraud, abuse, repeated refund activity, or misuse of the guarantee.

2. How to Request a Return

Before returning any product, contact us at info@genetikaskin.com and include:

  • Your full name;

  • Your order number;

  • The email address used for the purchase;

  • The product you wish to return;

  • A brief explanation of the reason for your request; and

  • Photographs, when requested.

Do not send a product back without receiving return authorization and return instructions from our customer support team.

Products sent to our corporate address or any other address without prior authorization may not be accepted or refunded.

3. Return Shipping Costs

Unless the product arrived damaged, defective, incorrect, or materially different from what was ordered, the customer is responsible for return shipping costs.

Original shipping charges are non-refundable, except where required by law or where the return results from an error by GenetikaSkin.

We strongly recommend using a trackable shipping service. GenetikaSkin is not responsible for returns that are lost, damaged, or not received.

We do not accept packages sent cash on delivery.

4. Damaged, Defective, Incorrect, or Missing Products

Please inspect your order promptly after delivery.

If your order arrives damaged, defective, incomplete, or contains an incorrect product, contact us at info@genetikaskin.com within 14 days of delivery.

Please include your order number and clear photographs of:

  • The product received;

  • The outer shipping package;

  • The shipping label;

  • Any damage, leakage, defect, or incorrect item; and

  • The batch or lot number, when visible.

After reviewing the request, we may provide a replacement, refund, or other appropriate remedy at no additional cost.

Do not dispose of the product or packaging until our customer support team has completed its review.

5. Non-Returnable Products

Unless defective, damaged, incorrect, or otherwise required by applicable law, we do not accept returns of:

  • Gift cards;

  • Free gifts, promotional products, or samples;

  • Products purchased from unauthorized sellers or third-party websites;

  • Products that have been intentionally damaged, altered, refilled, or tampered with;

  • Products without sufficient proof of purchase;

  • Products for which the return period has expired;

  • Products marked as final sale at the time of purchase; or

  • Multiple opened units of the same product.

Promotional gifts included with an order may need to be returned if the remaining order no longer qualifies for the promotion. If a promotional gift is not returned, its stated retail value may be deducted from the refund where permitted by law and clearly disclosed as part of the promotion.

6. Bundles and Sets

Products purchased as part of a bundle, set, or promotional package must generally be returned together.

If we approve the return of only part of a bundle, the refund may be recalculated based on the regular price of the products retained rather than the discounted bundle price.

Any applicable deduction will be disclosed before the return is finalized.

7. Refund Processing

Once an approved return is received and inspected, we will notify you whether the refund has been approved.

Approved refunds will be issued to the original payment method. Please allow up to 10 business days after approval for GenetikaSkin to process the refund.

Your bank, card issuer, or payment provider may require additional time to post the refund to your account. GenetikaSkin does not control payment-provider processing times.

Shipping charges, return shipping costs, duties, taxes, and other charges are non-refundable unless otherwise required by law or the return resulted from our error.

8. Refused and Undeliverable Packages

If an order is returned because the customer:

  • Provided an incorrect or incomplete address;

  • Refused delivery;

  • Failed to collect the package;

  • Failed to respond to the carrier; or

  • Was unavailable after the carrier’s delivery attempts,

we may deduct the original shipping costs, return-to-sender charges, and other carrier fees from the refund, where permitted by law.

If the package is lost because the customer provided an incorrect or incomplete shipping address, GenetikaSkin may be unable to issue a refund or replacement.

9. Order Cancellations and Address Changes

We begin processing orders quickly. Cancellation or address-change requests are not guaranteed.

Contact us as soon as possible at info@genetikaskin.com . If an order has already entered processing or has been shipped, it cannot be canceled or redirected and will be subject to this Return & Refund Policy.

10. Orders Not Received

If your tracking information shows that an order was delivered but you cannot locate it, please:

  1. Check the delivery area and any safe locations around the address;

  2. Ask household members, neighbors, building staff, or the reception desk;

  3. Confirm that the shipping address provided at checkout was correct; and

  4. Contact the shipping carrier.

If the order remains missing, contact us promptly at [CUSTOMER SUPPORT EMAIL].

A carrier’s delivery confirmation may be considered evidence of delivery. However, we will review each claim individually and provide any remedy required by applicable law.

If we are unable to ship an order within the period promised at checkout, we will provide any notice, cancellation option, or refund required under applicable law.

11. Purchases From Other Retailers

This policy applies only to purchases made directly through the official GenetikaSkin website.

Products purchased from another retailer, marketplace, beauty professional, or third-party seller must be returned through the original seller and are subject to that seller’s return policy.

GenetikaSkin cannot guarantee the authenticity, condition, or eligibility of products purchased from unauthorized sellers.

12. Reactions and Product Compatibility

Individual skincare experiences may vary. Discontinue use if irritation or an adverse reaction occurs and seek appropriate medical advice when necessary.

Contacting us about a reaction does not automatically guarantee a refund, but eligible purchases may be considered under the 99-Day Satisfaction Guarantee and applicable consumer-protection laws.

We may request information about the product, batch number, manner of use, and reaction solely to evaluate the request, investigate product quality, and comply with applicable reporting obligations.

13. Suspected Fraud or Abuse

We reserve the right to refuse, limit, or investigate a return or refund request where we reasonably suspect:

  • Fraud or attempted fraud;

  • Abuse of the Satisfaction Guarantee;

  • Repeated returns or refund requests;

  • False claims concerning delivery or product condition;

  • Unauthorized resale;

  • Use of multiple identities, addresses, or accounts to bypass this policy; or

  • Chargeback abuse.

Nothing in this section limits rights that cannot legally be waived.

14. Consumer Rights

This policy does not limit any non-waivable rights or remedies available under applicable federal, state, or local consumer-protection laws.

Where applicable law provides greater protection than this policy, the applicable legal requirement will control.

15. Policy Changes

We may update this Return & Refund Policy from time to time. Changes will apply to purchases made after the updated policy is posted, unless otherwise required by law.

The “Last Updated” date at the top of this page indicates when the policy was most recently revised.

16. Contact Us

For return or refund questions, contact:

GenetikaSkin
Operated by Arcadia Labs, LLC
30 North Gould, Suite N
Sheridan, Wyoming 82801
United States

Email: info@genetikaskin.com

Please note that the address above is our corporate mailing address and may not be the authorized return location. Do not mail products to this address unless specifically instructed by our customer support team.