Shipping policy

11. Shipping and Delivery

Please allow up to 14 business days from the date of order confirmation for order processing and delivery.

Business days do not include Saturdays, Sundays, or U.S. federal holidays. The estimated delivery period may vary depending on the destination, carrier operations, order volume, weather conditions, customs processing, or other circumstances outside our reasonable control.

Once your order ships, you will receive a shipping confirmation containing tracking information, when available.

Delivery dates are estimates and are not guaranteed. However, if we become aware that we cannot ship your order within the timeframe originally disclosed, we will provide any delay notice, cancellation option, or refund required by applicable law.

You are responsible for providing a complete and accurate shipping address. GenetikaSkin is not responsible for delays, additional charges, or losses caused by:

• An incorrect or incomplete address provided by the customer;

• Refusal of delivery;

• Failure to collect the package;

• Failure to respond to the carrier;

• Customs procedures;

• Carrier disruption; or

• Circumstances outside our reasonable control.

If you notice an error in your shipping information, contact info@genetikaskin.com immediately. Address changes are not guaranteed once an order has entered processing or has shipped.

Additional conditions relating to delayed, missing, refused, damaged, or undeliverable packages are contained in our Return & Refund Policy and Shipping Policy.